Cancellation Policy

Last updated: 17 October 2026.

Cancel or reschedule from the booking in the app, or email info@koodra.com.

More than 12 hours before the start time: no cancellation fee.

Within 12 hours of the start time: 100% of the booking is charged, including a reschedule made in that window.

If the provider waits 30 minutes after arrival and nobody receives them, 100% of the booking is charged.

A visit carried out at an address you entered incorrectly is treated as completed and is charged in full.

For home cleaning, an adult woman over 18 must be present. If no adult is available to receive the team, the cancellation fee applies.