Terms and Conditions

Last updated: 17 October 2026.

These terms are a binding agreement between you and Koodra for the apps and koodra.com. By creating an account or placing a booking you agree to them. If you do not agree, stop using Koodra. A later version replaces earlier versions when we publish it.

The service

Koodra is a marketplace in Qatar. We connect you with independent providers for hourly cleaning, maids, nursing, manpower, laundry, sofa cleaning, and car care, as each provider is approved to offer. Koodra does not employ the person who performs the visit. The provider is responsible for doing the work. Prices, materials fees, hours, and coverage are the provider’s and are shown before you pay.

Your account

You must be 18 or older and able to enter a contract in Qatar. The phone number you verify is your login. Keep the device that receives the code under your control. Information you give must be true and current. We may suspend an account that is false, abusive, or used to break the law.

Booking and arrival

A booking is your request to buy the service shown in the app. The visit time is the start time you chose. The provider may arrive up to 1 hour before or up to 1 hour after that start time. The paid duration starts when the provider arrives. If nobody answers within 30 minutes of arrival, the visit is treated as a no-show and the full booking fee is charged.

For cleaning in a home, an adult woman over 18 must be present for the visit. A provider is not required to stay if only an adult man is in the home. If no adult is available to receive the team, the cancellation fee applies.

Payment

You can pay cash or through Sadad. Card, Apple Pay, and Google Pay details stay with Sadad. Koodra does not store your card number. You are responsible for any tax shown on the booking. If a Sadad booking is cancelled under the refund rules, the amount goes back through Sadad, not as a points balance.

Cancellation, changes, and the wrong address

You may cancel or reschedule with no fee if you do so more than 12 hours before the start time. A cancellation or reschedule within 12 hours of the start time is charged at 100% of the booking. A visit delivered to an address you entered incorrectly is treated as completed and is charged in full. The same rules are in the Cancellation Policy.

Materials, damage, and theft

If you choose to supply materials, have them ready before the visit. A provider may offer materials or equipment for an extra fee shown on the booking card.

Tell support within 12 hours of any damage, with photos or other proof, at info@koodra.com. Koodra will ask the provider to review it. Any goodwill amount Koodra arranges for proven damage is limited to the price of 4 hours on that booking. Koodra is not responsible for theft. Report theft to the authorities. We will give you the provider details needed for that report.

Use of the apps

Do not misuse the apps, scrape them, interfere with bookings, or upload unlawful content. The apps, name, and logo belong to Koodra. You receive a personal licence to use the apps. Apple and Google are distributors of the store apps and are not parties to your booking.

The apps are provided as available. Koodra does not guarantee that every area, time, or provider will be open. To the extent Qatar law allows, Koodra is not liable for indirect loss. These terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction.

Koodra, Qatar. Email info@koodra.com.