Frequently Asked Questions

Do you work on Friday?

Providers set their own working days in Koodra. Open the app, choose the date, and you will see who is available that day, including Friday when a provider works then.

What is the cancellation policy?

Cancel or reschedule more than 12 hours before the start time at no fee. Inside 12 hours, the full booking is charged. If the provider waits 30 minutes and nobody receives them, the full booking is charged. A visit sent to an address you entered incorrectly is charged in full. Write to info@koodra.com.

How do I reschedule?

Use the booking in the app. The same 12 hour rule applies. A change made more than 12 hours before the start time has no fee.

Why is nobody available?

Providers may already be booked, or they may not cover the area you selected. Koodra adds providers over time. Try another time or area.

Is Koodra the cleaner or the laundry?

No. Koodra is a marketplace. You compare approved providers on price, rating, and availability, and the provider performs the service.

How do I check my address?

Choose your area in the app. You will only see providers who cover that area.

Can I book the same person again?

Add the person’s name in the booking notes. The provider confirms the booking only if that person is free. A repeat booking on the same day of the week makes this easier. Support can ask the provider for you at info@koodra.com.

Do I need to be at home?

We recommend that you are at home. For cleaning, an adult woman over 18 must be present for the visit.

What materials should I provide?

If you supply materials yourself, have a vacuum, a mop, multi-purpose spray, floor cleaner, and cloths ready. Some providers bring materials or a vacuum for a fee shown on the card before you pay.

How do I pay, and what is the price?

Pay cash or through Sadad. The price is the provider’s rate for the options you choose, shown before you confirm. Card details stay with Sadad.

How is quality handled, and can I rate the visit?

Each provider shows an average customer rating in the app. After the visit, rate it from My Bookings. For a quality problem, email info@koodra.com with the booking number. Support will follow it up with the provider.