Refund Policy

Last updated: 17 October 2026.

A booking cancelled more than 12 hours before the start time is refunded in full. Sadad payments go back through Sadad to the original method. Cash that was not collected is not charged. Koodra does not convert a refund into points.

A booking cancelled or rescheduled within 12 hours, a no-show after a 30 minute wait, or a visit sent to an address you entered incorrectly is not refunded.

Completed work is not refunded except where support agrees a remedy for a quality or damage report made within 12 hours, with proof. Any such amount is limited as stated in the Terms.

Email info@koodra.com with the booking number.